Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: Metrics
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Your customer service team is working harder than ever, but are they actually delivering b...
As voicebots gain popularity, users increasingly use them for all their messaging needs. ...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...