Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: customer support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Introducing Voice by Verloop.io - A Conversational Gain
How many times have you wanted...
Our Panelists - A Quick Intro
This article is written based on the Verloop.io for Star...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
Customers want a delightful, omnichannel experience on every touchpoint. They are looking...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
Customer experience (CX) is the result of every interaction a customer has with your busi...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peopl...
Measure your customer support chatbot’s achievements and value
Customer support chat...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildin...
On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. Th...
The need for WhatsApp chatbots
Whatsapp Chatbots have successfully revolutionized ...
We have an updated version of this blog! Here's the 2021 guide: WhatsApp Bot - A Guide fo...
A Robot on WhatsApp sounds like a dystopic fantasy for many, but experts suggest it's alr...
WhatsApp has launched a suite of new product features over the past couple of quarters; f...