Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: customer support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Agents are overburdened with a long list of tickets to resolve. This is why Conversation...
There’s no reason why any customer support experience should be hindered, for you and ...
It is no secret that customer satisfaction is imperative for any business to thrive and ...
Being a platform with massive traffic, this is the best opportunity for businesses to us...
Omnichannel support integrates multiple customer engagement channels to provide a seamle...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
Your landing page needs a chatbot.
Why?
It’s the one page where your ...
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
Economic crisis is looming over the world. Here’s how your customer support can keep u...
With education getting online, institutes need to have a solution to meet students there....
How can you effectively support your users on the top 3 social platforms - Instagram, Fac...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of t...
Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the c...
To understand the state of Customer Support in 2021, we collated data from...
At F8 Refresh in June last year, Facebook announced that it has opened up its Messenger A...
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