Digital experiences will continue to be the driving force behind Conversational AI in the...
Tag: customer support
Where haven’t we come across a chatbot?
The Siri on your phone, the bot on you...
80% of support queries constitute redundant and repetitive queries. And a support agent i...
Learn what is conversational AI, how it works and how your organisation can use it to pro...
Brands are now more focused on offering efficient customer care in terms of quality and e...
With the growth of customer expectations, businesses need to rethink how they provide a s...
Introducing Voice by Verloop.io - A Conversational Gain
How many times have you wanted...
Our Panelists - A Quick Intro
This article is written based on the Verloop.io for Star...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
Customers want a delightful, omnichannel experience on every touchpoint. They are looking...
Building on customer relationships is a lot like investing in personal relationships. The...
To make live chats effective, it’s imperative to deliver top-notch service by trained s...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
Live Chat is a technology that lets companies engage with their users when they visit the...
Welcome back! Hope you read our first part on “Signs you need to better your customer e...
Customer experience (CX) is the result of every interaction a customer has with your busi...
Excellent customer service is one of the most underrated drivers of growth in modern-day ...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peopl...
Measure your customer support chatbot’s achievements and value
Customer support chat...