Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: customer support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
Economic crisis is looming over the world. Here’s how your customer support can keep up...
With education getting online, institutes need to have a solution to meet students there....
Why do companies need a WhatsApp Chatbot for Real Estate? And why do they need one more t...
How can you effectively support your users on the top 3 social platforms - Instagram, Fac...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of th...
Mahendra Mane leads the Customer Solutions team for South East Asia at Vonage. Over the c...
To understand the state of Customer Support in 2021, we collated data from over 80 mi...
At F8 Refresh in June last year, Facebook announced that it has opened up its Messenger A...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
WhatsApp opt-in is one of the most powerful Sales and Support tools ever made. WhatsApp Ch...
The Middle East has remained one of the early adopters of tech and AI innovations. In thi...
Conversational AI is playing a more central role in today’s support organisation. Brand...
Instagram has grown in popularity in the last decade. With over 1 billion users, it’s o...
Social media is booming in Southeast Asia, resulting in an influx of social commerce busi...