Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: customer support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Generative AI is at the vanguard of technological evaluations of recent developments in ...
Did you know that the BFSI Conversational AI market is set to reach a staggering $32.62 ...
G2's Fall 2023 Report is here, and Verloop.io is again making waves in the industry. We a...
In today's rapidly evolving and highly competitive business landscape, delivering excepti...
A report from Achieving Customer Amazement claims that one in every four c...
Did you know? According to a study conducted by PwC, a staggering 86% of customers are w...
Live chat support has emerged as one of the most efficient techniques for customer reten...
Businesses worldwide always look for ways to stay ahead of their competition and improve...
In this report we have analysed over 20M+ incoming chats across India, MENA and SEA re...
Agents are overburdened with a long list of tickets to resolve. This is why Conversation...
There’s no reason why any customer support experience should be hindered, for you and ...
It is no secret that customer satisfaction is imperative for any business to thrive and ...
Being a platform with massive traffic, this is the best opportunity for businesses to us...
Omnichannel support integrates multiple customer engagement channels to provide a seamle...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
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