Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: customer support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Did you know? According to a study conducted by PwC, a staggering 86% of customers are wi...
Live chat support has emerged as one of the most efficient techniques for customer retent...
The holy grail of customer retention lies in delivering impeccable customer service, as i...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
In this report we have analysed over 20M+ incoming chats across India, MENA and...
Agents are overburdened with a long list of tickets to resolve. This is why Conversationa...
We know that manually tackling high call volume can be a nightmare. If this sounds like i...
There’s no reason why any customer support experience should be hindered, for you and y...
It is no secret that customer satisfaction is imperative for any business to thrive and s...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming years...
Being a platform with massive traffic, this is the best opportunity for businesses to use...
Omnichannel support integrates multiple customer engagement channels to provide a seamles...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
Your landing page needs a chatbot.
Why?
It’s the one page where your ...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...