Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: customer support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Customer support automation in 2025 is set to change how businesses interact with their ...
Your customer placed an order and waited patiently, but the package didn’t arrive on ti...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming year...
Nowadays, great customer service is more important than it ever was. In 2025, businesses ...
When it comes to conversational AI vs live chat with human as a customer support option, ...
A customer visits your site late at night with a question about their recent order. Inst...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
When the market is full of products that offer the same value, businesses need to provid...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: ...
When it comes to customer support, are you confidently leading the charge or just trying t...
Wondering which support is better for your company: phone or conversational AI? In this ...
In today's fast-paced functioning of the world, exceptional customer service trumps over...
Are your customer support agents struggling to meet expectations, or are you just looking ...
Are manual quality audits bogging down your team?
It's time to flip the script with our...
The more natural, human-like communication with machines is made possible by conversationa...
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