Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: customer support metrics
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Your customer service team is working harder than ever, but are they actually delivering b...
The Customer Effort Score (CES) assesses how much effort customers must make to fix an iss...