Is the agent meeting the defined SLA time for responding to the customer?
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Tag: customer service
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
Imagine yourself in the shoes of a frustrated customer, struggling to resolve an issue wit...
In 2022, Open AI’s ChatGPT, a language model blew minds with its ability to generate hum...
Improving customer engagement for a delightful experience is crucial to a customer retent...
In today's competitive market, customer experience is the new battleground, and AI is the...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
Customer support is an often ignored facet of the Indian business ecosphere, but the numb...
Many businesses have adopted mobile chatbots for customer service to improve their custom...
