Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: customer service
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
It's a busy Monday morning at a bustling bank branch. The phone rings endlessly, emails fl...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
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In 2022, Open AI’s ChatGPT, a language model blew minds with its ability to generate hum...
In today's competitive market, customer experience is the new battleground, and AI is the...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
Customer support is an often ignored facet of the Indian business ecosphere, but the numb...
Many businesses have adopted mobile chatbots for customer service to improve their custom...
