Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: customer experience
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
A unified customer profile view is a holistic view of customers’ information. Let’s ...
Multi-language capabilities, AI-powered conversations, and real-time monitoring are just...
Empower your support agents with live chat that help them deliver the kind of great supp...
Verloop.io introduces ‘Queue Position’ on its bot platform. It will help end-user...
Conversational AI is playing a more central role in today’s support organisation. Bran...
Experts believe that we are living in a post-COVID-19 world. The pandemic is now a defin...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bu...
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication...
An inescapable truth of customer support is facing angry and difficult customers. In thi...
For an effective customer experience, focusing on the agent's experiences is as importan...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer experience (CX) is the result of every interaction a customer has with your bus...
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