Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: customer experience
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Earlier customers had basic expectations from a company – quality product or service an...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Multi-language capabilities, AI-powered conversations, and real-time monitoring are just ...
Empower your support agents with live chat that help them deliver the kind of great suppo...
Verloop.io introduces ‘Queue Position’ on its bot platform. It will help end-user...
Conversational AI is playing a more central role in today’s support organisation. Brand...
Experts believe that we are living in a post-COVID-19 world. The pandemic is now a defini...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bus...
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication ...
An inescapable truth of customer support is facing angry and difficult customers. In this...
For an effective customer experience, focusing on the agent's experiences is as important...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer experience (CX) is the result of every interaction a customer has with your busi...