Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: csat
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
Happy customers help run the business. Learn how chatbots help extend support, satisfying...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
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