Digital experiences will continue to be the driving force behind Conversational AI in the...
Tag: Conversational AI
Where haven’t we come across a chatbot?
The Siri on your phone, the bot on you...
80% of support queries constitute redundant and repetitive queries. And a support agent i...
Learn what is conversational AI, how it works and how your organisation can use it to pro...
With a higher Internet penetration than the global average, businesses in the Middle East...
The insurance and lending sector is a customer-facing business and involves customers rea...
The MENA region is full of opportunities for the Fintech sector. Financial inclusion is l...
Up to 80% of customers say customer experience is as important as the product or service....
The customer care industry has the highest employee turnover rate at around 30-50%. We lo...
Today, an ever-increasing number of businesses are incorporating chatbots into their webs...
Conversational AI in logistics focuses on using the automation process to facilitate the ...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due t...
When it comes to conversational AI vs live chat with human as a customer support option, ...
Conversational AI is trending and preferred communication tool for businesses. We look at...
Wondering which support is better for your company: phone or conversational AI? In this a...
We look at different types of customer support and how to go about selecting the best opt...
Travel agencies need to be prepared when the industry opens up again. We discuss the cust...