Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
AI-powered chatbots are the craze. But is the chatbot powering your customer communicatio...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
WhatsApp is the most popular messaging application in the world. With WhatsApp chatbots, ...
To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of...
Are you considering using a conversational chatbot for your customer support? In this pos...
AI in call centres makes your agent’s life easier and improves customer experiences wit...
AI-powered chatbots have transformed the way we understand customer support. No longer is...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
[10 Step Guide]
The Art and Science of Devising Chatbot Conversations
Learn how to...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with ...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with ...
Will AI reduce jobs? Will AI take our jobs?
Several questions arise whenever we talk ...
Conversational AI is made up of 7 components to ensure a smooth, fast, and reliant custom...