Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Tag: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Businesses that dare to dream are the ones to grow. As aptly put by the English poet T.S....
AI-powered chatbots are the craze. But is the chatbot powering your customer communicati...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
WhatsApp is the most popular messaging application in the world. With WhatsApp chatbots,...
To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of...
Are you considering using a conversational chatbot for your customer support? In this pos...
AI in call centres makes your agent’s life easier and improves customer experiences wi...
AI-powered chatbots have transformed the way we understand customer support. No longer i...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled busines...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
[10 Step Guide]
The Art and Science of Devising Chatbot Conversations
Lear...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with ...
Will AI reduce jobs? Will AI take our jobs?
Several questions arise whenever we t...
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