Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Tag: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Businesses that dare to dream are the ones to grow. As aptly put by the English poet T.S....
AI-powered chatbots are the craze. But is the chatbot powering your customer communicatio...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
WhatsApp is the most popular messaging application in the world. With WhatsApp chatbots, ...
To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of...
Are you considering using a conversational chatbot for your customer support? In this pos...
AI in call centres makes your agent’s life easier and improves customer experiences wit...
AI-powered chatbots have transformed the way we understand customer support. No longer is...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
[10 Step Guide]
The Art and Science of Devising Chatbot Conversations
Learn how to...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with ...
Nitin Somalaraju is a Conversational AI, Product Manager at Tech Mahindra and comes with ...
Will AI reduce jobs? Will AI take our jobs?
Several questions arise whenever we talk ...