Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: call centre
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
We know that manually tackling high call volume can be a nightmare. If this sounds like i...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...