Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Tag: Agent Assist
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
The landscape of modern customer interactions is continually evolving, and as a result, t...
The customer care industry has the highest employee turnover rate, around 30-50%. We look...
Every support team looks for one thing: to be able to resolve customer queries satisfacto...