Experience the power of conversational AI customer service on WhatsApp platform
Respond to customers with personalised conversations in real-time using conversational AI chatbot for WhatsApp. Be available for your customers 24×7.
Support your customers on a platform they spend the most time on. Answer FAQs and use live chat to talk to agents for complex queries with WhatsApp Chatbot API. Set up quick replies, use templates for auto-replies and improve agent productivity with a bot for WhatsApp.
Send automated transactional messages to customers and raise your customer service game. Proactively share updates, reminders and other notifications to segmented uses for specific targeting. Use WhatsApp chatbot to collect feedback, send event invites and upsell your services.
Create personalised messages and customise welcome messages to greet customers on chatbot. WhatsApp and Verloop.io integrations can sync your customer database to pull the user’s name, location and last conversation history to personalise the messages for every customer.
Makie it easy for your customers to interact with you. Be where your users are and support messages with media elements such as images, videos, etc. to improve customer experience. Engage at times convenient to them with round the clock support through chatbot on WhatsApp.
Club the Conversational AI Chatbot for WhatsApp with our Conversational Assistants to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
It is a WhatsApp for Business App running on the WhatsApp API powered by Conversational AI. It helps you automate and answer customer queries 24×7 and connect to a live agent at scale.
Yes, you need to have a WhatsApp Business API to use a WhatsApp chatbot. You can get this API through a vendor such as Verloop.io or you can build one directly with Meta.
Verloop.io’s WhatsApp Chatbot helps you in end-to-end customer engagement. You can use it to help collect and qualify leads and also nurture them to convert the user to customers.
WhatsApp charges businesses for conversations on two bases: user-initiated or business initiated. In addition to this, pricing changes depending on your country too. Read more on WhatsApp pricing.
Businesses can use different types of WhatsApp services, depending on their requirements. Small businesses use WhatsApp Business app whereas medium and large businesses use WhatsApp Business API chatbots to interact with users.
No, you don’t need any coding or technical skills to use WhatsApp chatbot. Even for building it with Verloop.io, you need low code knowledge and our team will guide you through the process.
Yes, WhatsApp chatbot allows you to automate more than 90% of your customer queries. Learn how Frontier Markets, Midtrans, ADIB, Scripbox, Lido Learning, Marathon and Kaarva used WhatsApp chatbot to automate customer support.
While you can automate a major chunk of your support queries, there are some which cannot be automated or handled by AI. For these queries, you need to have a live agent to handle the queries.