Why WhatsApp Chatbot?

Experience the power of conversational AI customer support on WhatsApp

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Widen Your Reach
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Increase Read Rate
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Increase CSAT
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24×7 Availability
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Improve Response Rate
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Connect to Agents
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Reduce Ops Cost
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Improve Brand Recall

Delightful Support Experiences on WhatsApp

Respond to customers with personalised conversations in real-time using conversational AI chatbot for WhatsApp. Be available for your customers 24×7.

Support customers 24×7

Support your customers on a platform they spend the most time on. Answer FAQs and use live chat to talk to agents for complex queries with WhatsApp Business API. Set up quick replies, use templates for auto-replies and improve agent productivity with a chatbot for WhatsApp.

  • Respond
    Instantly
  • Scale
    Support
  • Live Chat
    Service
Support customers

Notify Important Updates

Send automated transactional messages to customers and raise your customer service game. Proactively share updates, reminders and other notifications to segmented uses for specific targeting. Use WhatsApp chatbot to collect feedback, send event invites and upsell your services.

  • Increase Engagement
  • Improve Brand Recall
  • Reduce Load on Agents

Personalise Messages with Details

Create personalised messages and customise welcome messages to greet customers. The WhatsApp chatbot and Verloop.io integrations can sync your customer database to pull the user’s name, location and last conversation history to personalise the messages for every customer.

  • Humanise Conversations
  • Intelligent Dialogue
  • Media-Rich Messages
Customise messages
Improve customer satisfaction

Improve Customer Satisfaction

Customer satisfaction increases by making it easy for them. Be where your customers are and support messages with media elements such as images, videos, maps, etc. to improve customer experience. Engage with them at times convenient to them with round the clock support.

  • Engaging
    Content
  • Omnichannel Experience
  • High
    Retention

Improve Customer Interactions with Conversational Assistants

Club the WhatsApp Conversational AI Chatbot with our Conversational Assistants to provide a better customer support experience.

Fast and Secure Communication

Veca

When it comes to customer support, understanding the intent behind the customer’s question is important. With Veca, your e-commerce assistant, you can now do just that and more. Our pre-built multi-intent recognition solution can understand complex questions and guide customers to resolve queries accurately and quickly.
Explore Veca
Fast and Secure Communication

Voice

Let your customers send messages to you using voice by Verloop.io. Voice-enabled AI chatbot lets your customer have a hands-free experience and the freedom to express themselves freely and spontaneously. Using Voice, customers can seek support in their native language and reduce the time taken to raise a concern.
Explore Voice

Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
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0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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$2.7 million Annualized Savings
Siraj Patel

ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.

Siraj Patel CTO, ADIB
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