Experience the power of conversational AI customer support with Voice
Save your customers’ time when they are trying to seek your support using Voice by Verloop.io. Have a free-flow interaction.
Stand out from the crowd by creating a beautiful support experience for all your customers. Schedule appointments, book tickets, check account balances and details, set reminders, and much more. Empower your customers to talk and get instant and accurate assistance whenever and from wherever they want.
With Voice by Verloop.io, you can scale your support securely without having to worry about any privacy or data issues. With GDPR Compliance and ISO 27001 certification, Verloop.io has the ability to ingest billions of data points with the power of segregating and identifying malicious and fraudulent behaviour.
Customers can explain their concerns in detail without having to think much about how to frame their sentences. Communication with your support becomes simple and transparent. You can combine all siloed systems into one to manage your support communications. Generate real-time actionable insights for Voice, Chat, Bot, and Live Agents in one dashboard.
Club Voice with our Conversational channels to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.