Experience the power of conversational AI customer support on Mobile app
Respond to customers with personalised conversations in real-time using conversational AI chatbot for mobile app. Be available for your customers 24×7.
Efficiency in post-purchase support will increase customer experience and in turn sales, quality of leads and overall conversions. Provide personalised customers service by pulling customer data from your CRM. All this in real-time. After all, we all want to get closer to our customers.
Solve customer issues instantly and automate repetitive questions. Provide easy, round the clock support and connect with agents for complex queries with Conversational AI. Provide agents with a unified customer view to help them close queries quickly and efficiently.
Send automated messages to customers on mobile and raise your customer service game. Proactively share order updates, delivery reminders, payment reminders and other notifications and hence reduce the need for customers to raise a ticket. Active support is the best support.
Customise your in-app chatbot to meet your brand requirements and personalise conversations for your visitors. Supplement messages with media such as images, videos, PDFs and more. Use data-driven metrics to identify trends to use them to improve your support for better.
Club the Mobile Conversational AI Chatbot with our Conversational Assistants to provide a better customer support experience.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.