Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Resources Categories: Case Studies
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Since the onset of the pandemic, the demand for diagnostic centres has surged significantl...
The lifestyle market in India is one of the fastest-growing industries, projected to reach...
In the world of salons, where personal touch is paramount, why should customer engagemen...
The insurance industry in the MENA region has witnessed tremendous growth because of fore...
RISE, South Africa’s leading fund administration and investment management company, pro...
Covid impacted all facets of life and industries worldwide. Among the sectors profoundly ...
In the realm of transportation, managing support calls from distributors and transport pe...
A crucial lesson we gleaned from the pandemic was the absence of a robust system for faci...
For those unfamiliar with Takaful, it's an Islamic insurance system rooted in mutual coop...
The burgeoning Indian bathware industry, experiencing a robust CAGR of 7.74% fr...
Introduction
With the Indian government's robust support for infrastructure developmen...
This case study is in collaboration with Jar and Meta. For more information, check out he...
This case study is in collaboration with Milaap and Meta. For more information, check out...
In the realm of amusement parks, customer support often revolves around limited options. ...
In the car-dominated GCC region, where cars are the primary mode of transportation, diver...