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Conversational AI is known for creating personalized customer experiences. More importantly, it allows customers to answer their questions within a few seconds or minutes instead of reaching out to the company executives

Customer support automation platform Verloop.io has appointed Peeyush Jain as its chief technology officer, said a statement issued today

Bots have been satisfactorily answering 62 per cent of customer queries in the e-commerce industry, reveals a new study conducted by the world’s leading customer support automation platform Verloop.io

Powered by artificial intelligence, machine learning and natural language processing, the chat application will enable users to fulfill their banking needs in real time and get personalized experiences on WhatsApp

While deliberating over the evolving natural personalized conversation, it is important to discuss the inclusion factor. Specifically, in a diverse country like India where a lot of users borrow English and Hindi words to convey their message more clearly

Customer support automation platform, Verloop.io promoted by GrowthStory, has raised $5 million as a part of its series A round of funding

The series A round also saw participation from existing investors IDFC Parampara and Infosys co-founder S Gopalakrishnan