In The News

In an immensely competitive market which spoils the consumer for choice, brands must embrace AI and data-driven solutions to deliver the best customer experience while keeping the costs low.

Nykaa collaborated with Verloop.io to increase customer engagement by solving problems over chat using a Customer Support Automation Platform.

Conversational artificial intelligence platforms such as Haptik, Yellow.ai, Gupshup and Verloop.io are busy creating chatbots for brands to sell products to customers through WhatsApp as the world’s largest messaging app’s commerce plans take off in India.

Voice AI is a great example of technology that helps businesses deliver exceptional customer support. Powered by conversational AI, voicebots offer support that is easily accessible by customers.

Brands from different industries today use artificial intelligence (AI). Technology can be harnessed to cure any hiccups businesses go through. For example, many companies use mobile chatbots to deliver better customer support to their mobile app users.

Verloop.io, the world’s leading customer support automation platform, brings its conversational Artificial Intelligence (AI) customer support solutions at the 41st edition GITEX, the region’s largest information technology show, which kicked off in Dubai on October 17, 2021.

The need for humanizing and speeding up customer interactions is rising rapidly. Customers expect businesses to assist them 24/7, anticipate their needs, and provide a quick resolution of issues. Companies deploy AI-powered assistants to manage customer and employee interactions. 

Today, most of the bots (both chat & voice bots) are rule-based which forces users to interact in a constrained structured dialogue based on choice selection and keyword matching. Verloop.io has already broken from this mould with flows designed to keep conversations in mind.