In The News

Today, we spoke with Verloop AI Founder & CEO Gaurav Singh to understand how their conversational AI platform uses advanced technologies such as NLP, ML, and Generative AI to offer personalized customer support.

Read the complete interview:

Amidst the ever-changing business environment, customer support holds a pivotal role in achieving success for any business. As customer expectations continue to evolve and industries wholeheartedly embrace digital transformation, bolstered by the widespread adoption of smartphones that bring connectivity even to the farthest corners, enterprises are confronted with the task of ensuring flawless experiences while retaining the essential human connection. Enter the era of Human-AI Collaboration a paradigm shift that is poised to redefine the future of the customer support workforce.

How does Verloop.io’s conversational AI platform leverage advanced NLP and ML techniques to resolve customer issues more effectively than traditional methods?

Will it, or won’t it? That is the question a worried working class is asking when it comes to the possibility of generative AI taking their jobs away. The first line of jobs touted to take the hit was customer service. 

When Gaurav Singh was building Magic Tiger, a personal concierge service, in 2015, he was regularly dealing with close to 200 people across contact centres. Handling so many agents and ensuring quality customer support were big challenges.

Verloop.io, a conversational AI platform for customer support automation, has today announced its association with WhatsApp as the platform’s business solution provider (BSP).

The clock starts ticking the moment a customer contacts a company for assistance. It will not stop until the customer has received a satisfactory response

Verloop.io and Tech Access Asia have entered into a strategic partnership to enable brands in the MENAP region to build customer engagement and experience.