Navigate Support Challenges Seamlessly with Co-pilot for Agents

Enable agents to respond swiftly with AI-powered support that generates instant responses by actively monitoring conversations.

Enable real time support customer support agents

Assist Agents in customer support with generative ai solution

Improve customer support agents’ productivity with generative ai solutions

Dashboard

Real-Time Support for Agents

Boosts agent productivity, ensures consistent engagement and delivers exceptional customer experiences. Co-Pilot for Agent provides real-time assistance to agents, benefiting both customers and agents.

Generative AI Support

Assist Agents

Help agents by providing real-time assistance, making customer interactions smoother and more efficient. Co-pilot for Agents actively listens to conversations to craft responses.

Agent Partner Suite

Go Beyond Agents' Productivity

Use our Generative AI suite, including AnswerFlow, AI-Summary, AI-Tone Adjustment, and more, to help agents meet SLAs and craft cohesive responses efficiently. These tools boost productivity, streamline communication, and maintain consistent service quality.

Co-pilot for Support in Action

Real-time Assistance

Time saved handling queries

It listens to every message from the customer and provides suggestions or actions in real time with a single click.

Agent Assignment

Time saved handling queries

Co-Pilot for Agent is available only to the agent assigned to the customer chat.

Transfers

Above end-user retention

During transfers between agent, Co-Pilot for Agents maintains its state, ensuring continuity in customer support

Activation

Time saved reviewing conversations

Use documents and conversations flow to power the Co-pilot for Agents bot

Meet and Exceed Customers’ Expectations with Co-pilot for Agents Features

real time dashboard of voice ai platform

Ready-to-Send Responses

Enhance the quality and consistency of customer experience with quick, ready-to-send responses.

real-time dashboard for customer engagement

SLA Compliance

Generate real-time Service Level Agreements (SLAs) responses to navigate conversations systematically and reduce the learning curve for new agents.

Quick Action Triggers

Equip agents with quick action triggers for tickets like returns, refunds, cancellations, and scheduling, reducing turnaround times.

Customer service automation platform

AI Agent

Co-pilot for Agent

Sparks Auto QA

Reports & Analytics

AI Agent Assist

Channels

Integrations

Channels

WhatsApp

Voice AI

Website

Mobile

Facebook

Instagram

Navigate Support Challenges Seamlessly with Co-pilot for Agents

Co-pilot for Support in Action