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Verloop.io’s got a bunch of agent-friendly features that can assist your agents in handling conversations smartly and hence translating it into the metrics that can improve their productivity.
Verloop.io’s exclusive agent dashboards, lets them measure the customer satisfaction score (CSAT), track the status of their conversations and even measure their overall KPIs at a glance without overpopulating data that’s unnecessary to them.
Canned responses are pre-saved messages that your agents can choose from a list of responses by typing in the keywords off the top of their mind. Needless to say, responding in a jiffy means improvement in response rates.
Allow your agents to pull information from your other applications such as CRM, Google maps etc without having to switch tabs. There’s no reason you can’t improve your response rates and resolution times with Verloop.io.
Verloop.io loves solving for nuanced pain points. With Nudge, agents can send reminder/ follow up messages automatically after a specific period of time so that no conversation is left incomplete.
Arm your agents with every bit of context they need while they handle a conversation. Making notes while talking to a customer helps them quickly jot down important points that they can refer or pass on to the next agent who might handle the same conversation in the future. No, your customers can’t see them.
Show the number of active chats, what’s waiting on your agents and what’s waiting on others to your agents. Apply appropriate filters to filter conversations based on assignment, status, CSAT and dates and fetch all the information that you need.
