Transforming the Telecom Industry with Conversational AI

Redefine Telecom Conversations with AI

Revamp support and sales conversations to drive revenue with a holistic experience. Cut query call volumes by 80% with generative AI solutions.

Fostering success for 500+ customers

24/7 Availability

10X Your Engagement

Scale support 10x by engaging with customers using generative AI-powered chat or voice automation. Bring down average response time and average handling time to drive customer retention.

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Omnichannel Support

Reach Anytime, Anywhere

Be where your users are. Connect effortlessly through their preferred channel. Experience uninterrupted 24×7 support via conversational AI across websites, apps, social media, and more.

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Seamless Integration

All Your Stack in One Place

Merge 100+ tools seamlessly, obtaining and syncing real-time data. Empower agents with unified views of cross-channel chats and enriched insights using intelligent plugins.

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Outbound Campaigns

Nurture Leads

Share updates, reminders, offers, and event details, eliminating the need for tickets. Nurture engagement, happiness, and lasting loyalty.

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Analytics

Uncover Insights, Shape Excellence

Analyze customer-agent conversations for behavioral insights. Use Real-time dashboards to track KPIs, facilitating informed decisions and enhancing customer experiences.

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Your Conversational AI Partner for Telecom Support Excellence

Self-Serve for Customers

Support your customers around recharge plans, pricing, coverage areas, basic setup, etc., with self-service.

Send Follow-up Messages

Prompt customers to re-submit/ verify invalid information, and send reminders to complete forms.

Personalise Customer Experience

Provide personalised recommendations based on customers’ behaviour and purchase patterns.

Onboard new customers with KYC

Boost sales by running campaigns for new products and offers. Verify customer details for onboarding.

Upsell and Cross-sell

Boost sales by running campaigns for new products and offers. Or helping customers expand their accounts.

Collect Feedback and Reviews

Ask your customers to share their feedback and leave reviews after every service

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona