Conversational AI for Supply Chain and Logistics Engagement

Streamlining Supply Chain and Logistics with Conversational AI

Streamline support and sales with generative AI-powered real-time engagement and see your revenue grow.

Fostering success for 500+ customers

AI-powered voice and chat support automation for logistics

Expand service reach via web, app, social media (Facebook, Twitter, WhatsApp, Telegram)

Integrate customer engagement stack and power it with generative AI chatbots

Minimise support tickets by timely info delivery on voice and chat support

Capture interactions, uncover trends in ongoing conversations

Real-time Support

Support Made Seamless

Effortlessly manage queries surge with AI-powered voice and chat support automation. Empower real-time order management. Smooth complex queries transition with Live Chat dashboard.

LEARN MORESupport Made Seamless

Omnichannel Support

Connect on Customers' Preferred Channel

Expand service reach via web, app, social media (Facebook, Twitter, WhatsApp, Telegram). Elevate customer experiences with aligned communication and multi-platform support for effortless accessibility.

LEARN MOREConnect on Customers' Preferred Channel

Integrations

Refine Workflows

Leverage NLP, NLU, and LLM for natural, personalised interactions. Integrate CRM and databases for agent insights. Ensure smooth departmental handovers with intelligent routing.

LEARN MORERefine Workflows

Outbound Campaigns

Send Updates, Reduce Tickets

Minimise support tickets by timely info delivery. Boost supply chain transparency via proactive order updates for customers, partners, and dealers. Offer 24×7 real-time tracking and gather feedback for enhanced customer experience.

LEARN MORESend Updates, Reduce Tickets

Analytics

Track Data in Real-Time

Capture interactions, uncover trends in ongoing conversations. Empower teams with actionable insights for superior service. Gauge agent productivity, allocate resources effectively, and refine support strategy with data-driven enhancements

LEARN MORETrack Data in Real-Time

Maximise Logistic Support’s Efficiency through Conversational AI

Streamline Process

Track availability of stock, inter-team communication, and more, for smooth goods flow.

Streamline customer engagement with Conversational ai

Order Tracking Updates

Keep your customers and stakeholders informed of order status in real-time.

Automate Customer Support

Let your customers contact you for query resolution from their preferred channel of communication.

Schedule Returns and Pickups

Share available time slots for better scheduling of pickup.

Smart Routing to Departments

Route customers and stakeholders to the right department for better service.

Collect Feedback

Ask your customers for reviews on the channels they prefer, like WhatsApp.

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona