Want to learn the trick to manage the holiday surge on your website?Learn More
Meet the Team
Dubai World Trade Center
Hall 7 Stand E40
October 17-21, 2021
Experience the power of Conversation AI for customer support with Voice AI. Make conversations contextual, intelligent and most importantly free-flowing like human conversations.
Process requests immediately for seamless customer experience.
Get customer profiles to customise messages, all in real-time.
Share relevant information with the customers via a natural conversation.
Providing cutting edge solutions for the travel industry for seamless customer experience.
IT and Marketing Automation services and solutions company revolutionising digital transformation.
Enabling companies in every industry, all over the world, to adapt to future ways of working.
Making communications more flexible, intelligent, and personal to help enterprises the world over stay ahead.
Providing leadership and solutions to the ever-growing need for Data integration, Managed services and HA/DR requirements.
Enabling digital transformation for the era of an intelligent cloud and an intelligent edge.
Modernising your apps and services on Google Cloud’s scalable infrastructure.
Trusted software system integrator, enabling digital transformation for global financial institutions & enterprises.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
