Industry
Customer Support
In 2023 and beyond, voice banking will be the new way to bank digitally.
Since voice has been the most efficient and straightforward form of communication between humans for ages, this simple evolutionary factor gives voicebots an upper hand to become a means to an end when it comes to complex subjects like transactions.
This fact transcends into numbers as voicebots help banks look at better conversion ratios!
Along with this, banks worldwide are rapidly upgrading to sophisticated voicebots as they make redundant and repetitive tasks of banking much more accessible, efficient and user-friendly., such as…
- Prioritise tickets, detect urgency and varying user emotions in real time
- Solve all FAQs automatically
- Provide appropriate and accurate product recommendations
- Assess user needs
- Detect fraudulent activities with trained algorithms
- Personalize each answer using current customer data
Want to learn more about the innovative uses and benefits of voice bots in banking? Well, you’ve come to the right place!
With this Voice eBook, we discuss the following…
1. Why do Customers Still Prefer to Call?
Customers tend to look forward to voice conversations as they can be less intimidating and find them easygoing.
2. How Voice is Accommodating
Speaking naturally makes it simpler to forge strong bonds.
3. Problems with Traditional Contact Centres
A constant issue in call centers is high call volume and high turnover rates.
4. Voice Automation as The Solution
Digital consumers prefer messaging platforms with voice and text-based interfaces.
5. What Kind of Calls Are Right for Voice AI Automation?
Urgent and important queries go straight to agents while your voice bot takes care of the not-so-urgent customer queries.
6. How Can Banks Perpetuate Their Advantage in CX Across the Voice Channel? (Use Cases)
a. Resolve FAQs
b. Upsell/Cross-sell
c. Do Routine Follow-ups
d. Add a layer of security
7. How can Verloop.io Help?
a. Deliver Great CX Through Human-Level Understanding
b. Fast Deployment and Low Risk of Execution
c. Higher Returns than Conversational IVRs
8. What Does This Mean for Your Business?
a. Deliver Great CX Through Human-Level Understanding
b. Fast Deployment and Low Risk of Execution
c. Higher Returns Than IVRs
9. What’s Next?
