Cutting Costs with Conversational AI (MENA Region)

Up to 80% of customers say customer experience is as important as the product or service. To ensure customers get a delightful experience, companies spend a lot on customer support. 

What’s more, a bad customer experience can cost companies approximately $41 billion every year. 

In this eBook, you will learn:

• State of the Customer Care Industry
• How Traditional Self-Service Is Not Enough
• Conversational AI for Self-Service
• What Can Be Automated
• How Proactive Outreach Can Deflect Tickets and Hence Reduce Costs
• Human Agents v/s AI Agents: the Cost Analysis