Agent Experience and Conversational AI in the Insurance Sector (MENA)

The insurance and lending sector is a customer-facing business and involves customers reaching out to the support agents whenever they face any issue.

Companies aiming for higher customer loyalty and engagement have geared up with targeted CX strategies. However, their first point of contact with the customer—the customer service agent—often remains an ignored piece in the bigger game of creating an impeccable end-user experience.

Conversational AI proves to be a capable ally on the agent’s side by addressing a human agent’s pain points.

In this eBook, you will learn:

• Problems Faced by the Support Agents
• Improve CX with Agent Experience
• Conversational AI—Your Agent’s New Best Friend
• Increasing Acceptance of Conversational AI
• Verloop.io’s Dierentiating Approach to Agent Experience