Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Solutions
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Imagine a customer needs to freeze their card immediately after noticing an unauthorised ...
Facebook messenger chatbot automation is the present and the future. Explore what is Fac...
Every minute matters in a support team’s day.When you’re handling hundreds of inquirie...
Technology has transformed customer support and service with AI and Interactive Voice Re...
In 2025, the WhatsApp API continues to be a powerful tool for businesses seeking to enhanc...
Nearly 1.5 million people had at least one conversation with a chatbot in the past year....
WhatsApp Business API now become the go-to strategy for engaging customers and even enabli...
Voice recognition is quietly solving deep-rooted inefficiencies in call centres. Here’...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
Same Sound, Different Tune – The World of Voice Technology
Let's say you’re trying ...
Voice based conversational AI makes customer interactions easy, quick and efficient. Let...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
From assisting customers with orders to handling returns and FAQs, AI-powered voice automa...
Once considered as fiction, "talking" to machines is now a reality, thanks to the creati...
You call your bank to check a suspicious transaction.A familiar cycle begins—endless hol...
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