Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: E-Commerce
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Social media is booming in Southeast Asia, resulting in an influx of social commerce bus...
Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Growing the business during COVID-19 and making profits become the tip of the iceberg du...
Ecommerce businesses today are the cusp of something extraordinary. As the pandemic take...
2020 has been a rough year for luxury retailers and producers. Brands will have to rapidl...
If you're running an e-commerce store, you don't need me to tell you that it's a difficu...
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