Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Category: Engineering / ML
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Voice-based conversational AI solves customer queries by providing relevant answers. It e...
The process of categorising a user’s message to the intent behind the text is called In...
Emojis constitute an important part of the text and are often ignored. However, using the...