Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Customer Support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
For an effective customer experience, focusing on the agent's experiences is as importan...
With businesses on the constant verge to expand their operations, speaking the local lan...
Constant customer support requires automation to do the heavy lifting. A reason to autom...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a...
Customer experience (CX) is the result of every interaction a customer has with your bus...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
We are nine months into 2020, the year which promised big things. Instead, we are living...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
Follow-up email has been a key part of Email marketing which is hard to be unnoticed. In...
Let's discuss the elephant in the room. That is the looming effect of COVID-19 on the big...
There are various researched being conduct in order to analyse whether Email marketing i...
This isn't going to be an explanation of how you can make your cold emails better, ho...
In this blog, we will be talking about SPIN implementation. But, before that you need to...
Converse