Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Category: Customer Support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
An inescapable truth of customer support is facing angry and difficult customers. In this...
Happy customers help run the business. Learn how chatbots help extend support, satisfying...
Brands are now more focused on offering efficient customer care in terms of quality and e...
With the growth of customer expectations, businesses need to rethink how they provide a s...
For an effective customer experience, focusing on the agent's experiences is as important...
With businesses on the constant verge to expand their operations, speaking the local lang...
Businesses of all sizes are automating customer support to scale and improve consumer int...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a ...
Customer experience (CX) is the result of every interaction a customer has with your busi...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peopl...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
We are nine months into 2020, the year which promised big things. Instead, we are living ...