Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Customer Support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Happy customers help run the business. Learn how chatbots help extend support, satisfyin...
Brands are now more focused on offering efficient customer care in terms of quality and ...
With the growth of customer expectations, businesses need to rethink how they provide a ...
For an effective customer experience, focusing on the agent's experiences is as importan...
With businesses on the constant verge to expand their operations, speaking the local lan...
Businesses of all sizes are automating customer support to scale and improve consumer int...
Constant customer support requires automation to do the heavy lifting. A reason to autom...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a...
Customer experience (CX) is the result of every interaction a customer has with your bus...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peop...
We conducted a webinar on the 17th of September, where we were joined by industry veteran...
We are nine months into 2020, the year which promised big things. Instead, we are living...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildi...
Follow-up email has been a key part of Email marketing which is hard to be unnoticed. In...
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