Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Customer Support
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer placed an order and waited patiently, but the package didn’t arrive on ti...
Nowadays, great customer service is more important than it ever was. In 2025, businesses ...
When it comes to conversational AI vs live chat with human as a customer support option, ...
A customer visits your site late at night with a question about their recent order. Inst...
Self-service portals helps users to find answers on their own - without waiting in a que...
When the market is full of products that offer the same value, businesses need to provid...
Insurance voicebot can help you connect better with your customers through their innovativ...
Good customer service is the backbone of any successful business, no matter its size. A si...
In the dynamic world of customer service, a groundbreaking tool is taking centre stage: ...
Artificial Intelligence (AI) voice assistants are increasingly everywhere, transforming h...
Wondering which support is better for your company: phone or conversational AI? In this ...
Voice AI tech is on the edge of revamping CX like never before. We will see how outreach A...
Imagine yourself in the shoes of a frustrated customer, struggling to resolve an issue wit...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
Imagine this scenario where a customer has purchased a product or service from your busine...
Converse