Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Category: Customer Support
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
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Live chat support has emerged as one of the most efficient techniques for customer retent...
The holy grail of customer retention lies in delivering impeccable customer service, as i...
Call centres are way ahead of the time when they had no choice but to work around problem...
There’s no reason why any customer support experience should be hindered, for you and y...
For any business, customer feedback is a primary determinant of change and progression. I...
Is there a popular digital platform where we haven’t witnessed the presence of a chatb...
Artificial intelligence has changed the way banks and financial institutions function - f...