Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Intelligent and contextual-driven chatbots are supremely important for businesses. We hav...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
Alina Wheeler said, “Design is intelligence made visible.” And it couldn't be more tr...
Ask any HR professional what they work on, and it’s likely they will pull out a list of...
Economic crisis is looming over the world. Here’s how your customer support can keep up...
Are you considering using a conversational chatbot for your customer support? In this pos...
Should you or should you not get a WhatsApp Chatbot for your business?
If you ar...
Companies are questioning which service is better for their customers - human or AI-power...
We know AI training is no child’s play. But with these tips and ways handy, you can bui...
AI in call centres makes your agent’s life easier and improves customer experiences wit...
AI-powered chatbots have transformed the way we understand customer support. No longer is...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...