Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
Last year, we announced that Verloop.io has officially become a WhatsApp BSP, and we’re...
WhatsApp Business has recently introduced a new feature that allows businesses to share t...
Today, we bring you the self-serve Bot Builder.
We at Verloop.io are solemnly committ...
Conversational AI solutions are is in its next phase with the emergence of Generative AI....
Agents are overburdened with a long list of tickets to resolve. This is why Conversationa...
We know that manually tackling high call volume can be a nightmare. If this sounds like i...
Call centres are way ahead of the time when they had no choice but to work around problem...
There’s no reason why any customer support experience should be hindered, for you and y...
The customer care industry has the highest employee turnover rate, around 30-50%. We look...
Customer satisfaction is the key to the success of the business. It can be improved by de...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming years...
Artificial intelligence has changed the way banks and financial institutions function - f...
Both the conversational AI solutions and chatbots work with a similar aim of offering cus...
Today, chatbots are making life easier for customers, sales teams, talent folks, and most...