Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Category: Conversational AI
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Businesses worldwide always look for ways to stay ahead of their competition and improve ...
Chatbot Language.
This article is the second part of a four-part series called Chatbot 1...
“Wait… what’s an entity again?”If you’ve ever sat through a chatbot demo, nodded...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...
Top 10 AI Chatbots for E-commerceShopping has changed. It’s no longer about just browsin...
AI Adoption in UAE Retail
AI is changing the retail landscape in the UAE. Retailers are e...
كيف يمكن بناء روبوت محادثة باللغة العربية باستخد...
15 live chat features
Empower your support agents with live chat that help them delive...
Guide to Closing B2B Sales
Closing B2B sales is both an art and a science. I...
You’ve likely been there.A customer waits on hold, gets bounced across teams, or repeat...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
The term “Artificial Intelligence” was first coined by the father of AI, John McC...
Voice·mail (noun)/ˈvɔɪs.meɪl/ – An electronic message left when a call goes unanswe...
Is your business riding the AI wave or watching from the shore?
In the UAE, artificial ...
If you work in banking or insurance, you’ll know that generating quotes and processing c...
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