Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due t...
When it comes to conversational AI vs live chat with human as a customer support option, ...
Conversational AI is trending and preferred communication tool for businesses. We look at...
Wondering which support is better for your company: phone or conversational AI? In this a...
Travel agencies need to be prepared when the industry opens up again. We discuss the cust...
The appropriate implementation of conversational AI in the insurance industry can help sm...
As technology moves ahead, the need for business process automation is also increasing at...
In a study, 81% of travel respondents considered it very important for brands to provide ...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
Ecommerce businesses today are the cusp of something extraordinary. As the pandemic takes...
Here we discuss how you can gain the first-mover advantage during the pandemic by buildin...
2020 has been a rough year for luxury retailers and producers. Brands will have to rapidl...
Here’s our story on how we built CANbot - The COVID-19 bot equipped to answer all the q...