Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Category: Conversational AI
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
AI is no longer the stuff of science fiction – it’s quickly becoming a pivotal tool fo...
Marketers have weathered the storms of countless digital transformations and have seen tec...
Every minute matters in a support team’s day.When you’re handling hundreds of inquirie...
Last month, a retail manager told us how a simple customer question landed in the inbox ...
There was a time when having a chatbot on your website was enough to feel "digital-first...
Understanding top AI chatbot statistics for 2025 is essential if you want to see the clear...
In 2025, the world of NLP (Natural Language Processing) chatbots has transformed dramati...
We discuss 10 definitive AI chatbot trends, predictions and expectations for coming year...
Nowadays, great customer service is more important than it ever was. In 2025, businesses ...
Find out which are the best chatbot apps! Read about the 27 best chatbot apps powered by...
When it comes to conversational AI vs live chat with human as a customer support option, ...
A customer visits your site late at night with a question about their recent order. Inst...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
Last week, Raj received a call about his pending loan payment. The voice on the other end...
Converse