How Kanmo Group Manages Multiple Brands Multilingually

Craig Wheeler / Group Digital and Omnichannel Director at Kanmo Group

Operating across retail, wholesale, online, and travel retail channels, Kanmo Group has positioned itself as an omnichannel operator, serving tens of thousands of customers monthly with brands like Mothercare, Early Learning Centre (ELC), Gingersnaps, Justice, Wilio, Coach, Stuart Weitzman, Kate Spade New York, Cole Haan, Havaianas, and Nespresso.

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Craig Wheeler

Group Digital and Omnichannel Director at Kanmo Group

Craig Wheeler, the Group Digital and Omnichannel Director at Kanmo Group recognised that they needed to enrich their customer journey. He describes the challenges they faced and how they remediated through customer support automation.