Lido Learning Moved to 100% Chat After Automating Their Customer Support

Aditi Kothari / Product Manager, Lido Learning

Lido Learning has built a unique and differentiated brand in the highly competitive ed-tech software market through their project-based learning. However, they wanted to enrich the customer experience by enabling their agents to offer cohesive, context-enriched customer support.

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Aditi Kothari

Product Manager, Lido Learning

Aditi candidly talks about everything from their vision to how they constantly try to align their customer service goals with the trajectory of their business growth.