AbhiBus achieved 33% increase in agent productivity after moving to live chat service

Susmita Lakra / Senior Product Manager

AbhiBus is one of the leading e-ticketing platforms in India for various bus services. Founded in 2008, AbhiBus delivers easy booking solutions to its customers. Their flagship Bus service software provides value-added solutions for e-ticketing, fleet management, vehicle tracking, passenger information and logistics management backed by a 24x7 customer support centre. AbhiBus’s ever-expanding services now also include Hotels, Rentals for Buses and Train Ticketing to move one step closer towards an ecosystem of affordable travel.

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Susmita Lakra

Senior Product Manager

Susmita Lakra is an MBA from IIM-Indore and comes with an experience of 7+ years in product management. She has worked with U2opia Mobile and Oyo Rooms previously has been an integral part of AbhiBus’s success since 2016.