Flyin stopped using email for support entirely after moving to a Chatbot

Fady Jabrah / Manager, Customer Experience, Flyin

The main drive behind setting up Flyin was not to become the dominant online travel agency for the Middle East - which it did - but to develop the concept of traveling easily, comfortably, and elegantly. The titles and accolades just happened to come after. Flyin has always strived to provide innovative online traveling solutions to travelers around the world, with a focus on Middle Eastern travelers. So how do the best become better? They use technology.

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Fady Jabrah

Manager, Customer Experience, Flyin

Fady Jabrah has spent over half his career in the online travel agency sector, working with Expedia before joining Flyin as a Manager of Customer Experience.