MediBuddy increased its CSAT to over 90% after moving to Verloop's Chatbot.

Aslam Sheikh / Head of Customer Service

Established in the year 1999, MediBuddy is a third-party provider of medical services for corporates. It boasts over 7000+ companies as clients, including international power-houses like TCS, IBM, and Cognizant. MediBuddy provides a portal to every employee of their partner clients; along with their spouse, parents and children. Providing real-time customer support to millions of users meant that MediBuddy had to find an equally radical solution.

Read Now

Aslam Sheikh

Head of Customer Service

Aslam Sheikh has worked at MediBuddy for several years, pioneering their customer service to handle hundreds of millions of customers across the country.