MediBuddy increased its CSAT to over 90% after moving to Verloop's Chatbot.
Established in the year 1999, MediBuddy is a third-party provider of medical services for corporates. It boasts over 7000+ companies as clients, including international power-houses like TCS, IBM, and Cognizant. MediBuddy provides a portal to every employee of their partner clients; along with their spouse, parents and children. Providing real-time customer support to millions of users meant that MediBuddy had to find an equally radical solution.