Bengaluru, India and Abu Dhabi, UAE:
Verloop.io, the leading Conversational AI for Customer Support, is proud to announce our association with WhatsApp as the platform’s Business Solution Provider (BSP).
There has been a drastic shift in the way brands communicate with customers. As a WhatsApp BSP, Verloop.io will enable businesses to effectively tap all the new touchpoints of a buyer’s purchase journey, remove any friction and ensure better lead conversion and customer satisfaction.
Consumers are increasingly looking at on-the-go and on-demand convenience. Most of the brand-user conversations are now driven by technology. With the help of conversational commerce, an increasing number of companies are harnessing the power of social interaction to market products to their target audience. Media reports peg that the global conversational AI market size will grow from USD 6.8 billion in 2021 to USD 18.4 billion by 2026, at a CAGR of 21.8% during the forecast period.
Solving for scale and delightful experiences
Verloop.io strives to connect businesses with millions of customers through WhatsApp chatbots on WhatsApp Business accounts. With Verloop.io now as a WhatsApp Business Solution Provider, businesses can leverage WhatsApp as a platform to scale their support automation with their customers securely.
Talking about the association, Mr. Gaurav Singh, our Founder and CEO, said, “Given today’s situation and how the pandemic has changed user behaviour, brands must now find ways to apply AI-based solutions for ensuring they are delivering delightful support experiences. WhatsApp is a massive messaging service with deep penetration that allows businesses of all sizes to reach their users with ease. With this association, Verloop.io’s machine learning automation is combined with the strength of WhatsApp Business API and, brands will now have an end-to-end solution for developing and strengthening their customer experiences.”
With WhatsApp chat being active 24×7, customers can communicate and solve data-driven queries on a real-time basis seamlessly and without any human intervention, while automatically transferring complex customer queries to live agents for more empathetic responses. This enables brands to scale their support without worrying about Operational Expenses and augmenting their Customer Experience.
Mr. Singh also said, “As one of the select official WhatsApp Business Service Providers globally, we aim to benefit more than 2000 enterprises with conversational automation as the next generation of consumer-to-brand communication offering.”
Verloop.io is already a leader in the Conversational AI space. It has been working on NLP super bots powered by AI, which can resolve 92 per cent of all customer queries without human intervention. The current batch of bots can support only 60 per cent of customer queries without the need for a human call centre executive. Moreover, these super bots can cater to clients across sectors and support 14 languages including Hindi, Arabic, Konkani, Tamil, Telugu, and Kannada.