The more natural, human-like communication with machines is made possible by conversationa...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Artificial Intelligence (AI) has transformed many aspects of technology in the digital a...
Customers in the present online environment expect businesses to communicate with them q...
We are undoubtedly in a competitive digital market, and standing out demands creativity ...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
With exploding year-on-year growth in online shopping, customer expectations are soaring...
Think about the last time you checked your bank balance or made a transaction. Chances a...
An average agent handles more than 250 conversations each month, addressing customer inqu...
The world of chatbots is evolving at lightning speed, and open-source platforms are lead...
In our fast-paced digital era, staying connected is crucial, yet managing constant commun...
Looking to enhance your customer interactions?
The WhatsApp Business API is transforming ...
WhatsApp has evolved into a ubiquitous communication platform, connecting billions of us...
Voice banking is the new way to bank digitally in 2025 and beyond. Here’s why YOUR bank ...
Today, providing excellent customer support is essential for any business to thrive. How...
Conversational UX has been a subject of interest for a while among the business leaders....
Converse