Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...
2020 wasn't an easy year. As a business, the COVID-19 pandemic ravaged many markets and i...
Businesses of all sizes are automating customer support to scale and improve consumer int...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and conf...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
Ask...
Information security is the holy grail of all businesses these days. Irrespective of the ...
How many times have you wanted to know your customers’ feedback (to improve CSAT) and e...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
WhatsApp Pay is finally live in India. This will have a positive impact on digital paymen...
Growing the business during COVID-19 and making profits become the tip of the iceberg dur...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Travel Chatbots Help Provide a Better and Interactive Experience for Travelers.
We hav...