Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and conf...
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Striking the right balance between Quality of Resolution, Response Time, and CSAT.
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It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Travel Chatbots Help Provide a Better and Interactive Experience for Travelers.
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Small features & fixes can create big product wins! We explore how Verloop.io made si...
We are excited to announce that we now have Jatis Mobile as another WhatsApp provider in ...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a ...