Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Your customer lands on your website at midnight, frustrated because their payment didn’t...
Instagram Messenger API for travel communication ensures flawless customer support. In t...
Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Living in the age of convenience, speed and accessibility, businesses and consumers look ...
Customer engagement today is all about creating experiences that build trust. And 95% of...
Our website has had a complete redesign. We did this to present information in an easy a...
A good customer service strategy is the key driving force that takes the business up the...
Client experience matters, and it leads to real revenue. According to research from PwC,...
Instagram is a social media platform for sharing photos and videos. It boasts 1.07 billi...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bu...
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication...
AI has changed the way users interact with a real estate agency. We discuss 7 ways AI in...
Conversational AI in logistics focuses on using the automation process to facilitate the...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due ...
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